Artificial Intelligence (AI) in Human Resource Management

Introduction Artificial Intelligence (AI) is rapidly transforming HR practices across Sri Lanka’s corporate and service sectors. From BPO and ICT companies to banks, hospitals and retail organisations, many local firms are now integrating AI into recruitment, employee development and workforce analytics. What was once seen as a distant, high-tech concept is now becoming essential for improving efficiency and supporting strategic decision-making. This blog examines how AI is shaping HRM in Sri Lanka, the opportunities it creates, and the challenges organisations must address to benefit responsibly from this technology. In the Sri Lankan HR context, AI is mainly applied in recruitment, attendance management, performance monitoring and training. For example, large BPO and RCM companies use automated CV-screening tools and AI chatbots to handle initial candidate queries, reducing pressure on HR teams. Local banks and telecommunications companies have adopted predictive analytics to identi...